F.A.Q & Postage

 

Organic?

Wild Mix Body Balms contain 98% soil association certified organic ingredients. The Wild Mix face masks and salt soaks contain wild natural clays and mineral salts. Organic certification is given based on the growing and farming methods, wild clays and salts cannot be accredited as they are naturally occurring ingredients that are sourced sustainably and 100% natural. 

Natural?

We source the finest grade 100% natural, clean ingredients. There are no parabens, synthetic fragrances, endocrine disruptors, GMO’s or toxic chemicals in these products.

We are green!

Our labels are printed on environmentally friendly paper sourced from sustainable and managed forests across Europe. All containers are glass and recyclable. We use unbleached tissue paper and 100% recycled filler. Bio-degradable spoons are from food grade birch wood harvested from sustainable sources. Plastic is 100% biodegradable.

Cruelty free!

We are proud to be cruelty-free, we don't test any wild mix products on animals, we will never sell in countries that require animal testing! Everything has been tried and tested on happy humans.

Mix shelf life?

Because Wild Mix products are natural they all have a shelf life of up to 12 Months for ultimate freshness. It is better for the ingredients and mixes to be kept out of direct sunlight, with the lids closed securely and at room temperature or below; this will keep them fresher longer.

Melted, Help! 

The coconut oil base in the body balms reacts to warm temperatures. Make sure the lid is on securely and pop it back in the fridge and it will set again, this does not effect the product in any way.

My skin is sensitive - can I use your products?

Yes, there is a Wild Mix range specially formulated for sensitive skin: blue camo face mask, white light salt soak and wild coco body balm. If you are unsure it's always a good idea to patch test your skin. Apply a small amount of The Wild Mix product (not the separate ingredients) to clean skin on the inside of your elbow. Cover and leave for 24 hours. If a rash or redness appears, do not use this product. Please don’t use the essential oils directly on your skin.

I’m pregnant - can I use your products?

All products contain therapeutic grade essential oils. The Wild Mix advises that these oils are not for use during pregnancy. However, you can customise a mix, leaving the essential oils out.

Nut oils?

Yes, Wild Gold contains sweet almond oil.

CO2 Extracts?

CO2 extracts are botanical extracts which are extracted with CO2 gas (Carbon Dioxide). This is the purest and gentlest way of making botanical extracts without the use of either heat or solvents. These extracts are free of heavy metals, microbes, solvents, and preservatives. They are very concentrated as these are full extractions, which include the essential oils as well as the fat-soluble and water-soluble substances from the plants, the whole plant profile.

Safe!

All Wild Mix products comply fully with European regulations and have been tested for their safety and stability by a leading industry assessor. 

 

How are my products being shipped?

 United Kingdom

Orders received from Monday to Friday will be processed within 24 hours.*

Packages are posted by Royal Mail First Class and should arrive within 1-4 working days.

Postage is free for orders over £40.

Postage costs £3.50 for orders under £40.

 Mainland Europe

Packages will be posted by Royal Mail First Class and should arrive within 3-5 working days.

Postage is free on orders over £40.

Postage costs  £6.95  for orders under £40

Rest of World.

Canada and North America will be posted according to weight using standard shipping rates that take 5 to 7 days. Products will be shipped on a Monday.

There is no free postage available for these countries.

 

Please note that during special promotions processing may take up to 5 working days.